Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

INTEGRATED PATH is a leading IT solutions provider and systems integrator based in BAGHDAD having partnerships with World’s leading IT vendors and serves Enterprises across IRAQ.
We are excited to announce the opening of our vacancy for Customer Care & Support Engineer.

The application closes on the 1st of January, 2022. All related majors are welcome as long as you have a passion and demonstrated interest in pursuing a career in IT business.

The Technical Support Engineer will be the first point of contact with the customer, he/she will be responsible for the following :
1- Answering customers calls in a professional manner.
2-Take ownership of customer issues reported and see problems through to resolution by coordinating with relevant teams.
3- Diagnose, troubleshoot and identify solutions to resolve customer issues in L1 & L2.
4-Provide fast and accurate feedback to customers.
5- Taking all the necessary information required as per the instructions of the relevant teams ( Implementation and Technical).
6- Following up on helpdesk tickets in a daily manner and updating the customer about their ticket`s status regularly.
7- Creating and managing a knowledge base of prior issues faced and incrementally start applying solutions directly when applicable.
8- Ensure proper recording and closure of all issues.
9- Provide weekly and monthly reports.
10- Troubleshoot and respond to system requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
11- Follow through with customers whose issues are not closed to Identify solutions to work around open issues that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.

Requirements:
1-Candidates must have at least Bachelor degree in the following:
Computers Engineering, IT Engineering, Software Engineering, Electronic Engineering, Communications Engineering, Control Engineering, Power Engineering, Electrical Engineering or Computer Science.
2- Excellent written and verbal English skills is essential.
3- Basic Knowledge in Linux Distributions.
4- Good organization skills.
5- Experience in Technical Documentation is a plus.
6- Experience in working with Developers and Software Engineers is a plus.
7-Ability to learn fast and execute accordingly.
8- Prior knowledge in Odoo ERP is a plus.

We are looking for web developer who are looking to take take their development skill to the next level by working on enterprise projects with a team set on making a mark in the market
Integrated Path is establishing a new department and we are looking for new blood developers to be part of that department

The support engineer will be responsible for the follow up:
- Receiving calls from customers and create support tickets
- Assign the tickets to the engineers based on the type of tickets, available resources and complexity
- Solving tickets based on experience
- Follow up with team and updating the status for customers
- Improving technical knowledge to solve more tickets
- Following company culture and norms
- Follow up with customers periodically to check their status and taking the proper actions
- Following support process and ITIL standards

Minimum qualifications:
- Bachelor degree in computer science or computer engineering or similar degrees
- One year minimum in similar position
- Proven success in similar position

Responsibilities:
1- Keep track of daily tasks including deadlines, planned hours, description, assigned to, ..etc.
2- Project documentation
3- Project reporting including issue log, weekly progress report, timesheets, ..etc.
4- Deep understanding of the tasks
5- Adhere to the company policies and procedures

Qualifications:
1- Bachelor degree in Computer Engineering or related disciplines.
2- Good English communication, verbal and written.
3- Good communication skills.
4- Organizing skills.
5- Excellent in using office suites including Excel, word, PowerPoint or similar software
6- Has a sense of responsibility, urgency, and discipline.
7- Able to adapt and engage with different teams, or different people including team members, customers, vendors,..etc.

INTEGRATED PATH is a leading IT solutions provider and systems integrator based in BAGHDAD having partnerships with World’s leading IT vendors and serves Enterprises across IRAQ.
We are excited to announce the opening of our vacancy for Customer Care & Support Engineer.

The application closes on the 1st of January, 2022. All related majors are welcome as long as you have a passion and demonstrated interest in pursuing a career in IT business.

The Technical Support Engineer will be the first point of contact with the customer, he/she will be responsible for the following :
1- Answering customers calls in a professional manner.
2-Take ownership of customer issues reported and see problems through to resolution by coordinating with relevant teams.
3- Diagnose, troubleshoot and identify solutions to resolve customer issues in L1 & L2.
4-Provide fast and accurate feedback to customers.
5- Taking all the necessary information required as per the instructions of the relevant teams ( Implementation and Technical).
6- Following up on Helpdesk tickets in a daily manner and updating the customer about their ticket`s status regularly.
7- Creating and managing a knowledge base of prior issues faced and incrementally start applying solutions directly when applicable.
8- Ensure proper recording and closure of all issues.
9- Provide weekly and monthly reports.
10- Troubleshoot and respond to system requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
11- Follow through with customers whose issues are not closed to Identify solutions to work around open issues that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.

Requirements:
1-Candidates must have at least Bachelor degree in the following:
Computers Engineering, IT Engineering, Software Engineering, Electronic Engineering, Communications Engineering, Control Engineering, Power Engineering, Electrical Engineering or Computer Science.
2- Excellent written and verbal English skills is essential.
3- Basic Knowledge in Linux Distributions.
4- Good organization skills.
5- Experience in Technical Documentation is a plus.
6- Experience in working with Developers and Software Engineers is a plus.
7-Ability to learn fast and execute accordingly.
8- Prior knowledge in Odoo ERP is a plus.